Frequently asked questions

Yes — that’s the whole idea. Most jobs are solved in a single visit at your home or home office. If something can be sorted remotely by connecting to your computer, we’ll suggest that first, because it’s faster and cheaper for you.

We don’t copy, read or keep personal files. When a backup is needed, it happens with your permission and onto your own drive. You type your passwords wherever possible, and any password created during a visit is written down for you and never kept by us.

Not in the slightest — that’s the work we enjoy most. You don’t need to know what RAM or an SSD is to call us. Describe what you’re seeing in your own words (“it’s stuck”, “it won’t turn on”, “it keeps asking me something and I don’t understand it”) and we’ll ask the right questions.

If the same fault returns within 30 days of the visit, we come back and deal with it at no extra charge. And for small questions that crop up afterwards, just ring or message — you don’t need to open a new job for that.

Absolutely, and it’s one of the most common things we’re asked. Put your own contact details on the form and mention that the visit is for someone else. We’ll arrange it with you, visit them, and report back afterwards if you’d like.

Yes. Small firms, clinics and home offices get exactly the same service — workstation setup, Microsoft 365, networking, shared printers and backups. We can also arrange ongoing maintenance instead of calling us out each time something breaks.

A standard home visit is ₪249 and covers up to 60 minutes of work, with each additional half hour at ₪100. For new customers the first visit is ₪199. Remote support starts at ₪99 for half an hour. The full price list is on the services page.

We make home and business visits across Greater Tel Aviv — Tel Aviv, Ramat Gan, Givatayim, Herzliya, Ra’anana, Kfar Saba, Petah Tikva, Holon, Bat Yam, Rishon LeZion and more. Remote support is available anywhere in Israel. A little outside the area? Get in touch anyway.