Terms of Service

General

These terms apply to your use of the Techni-kal website and to the computer services we provide — at your home, at your business premises, or remotely. Browsing the site, requesting a quote or booking a job means you accept them.

If anything here is unclear, please ask before you book. Better to ask first than be surprised later.

Who we are

Clinton Delport, Osek Patur (VAT-exempt dealer) No. 346415870, trading as “Techni-kal”. Area of operation: Greater Tel Aviv, Israel. Full contact details are on the contact page and at the foot of every page.

The services

We provide computer services for homes and small businesses, including:

• Technician visits to your home or business premises
• Remote support over a secure connection to your computer
• Setup, upgrade and repair of computers and workstations
• Installation and configuration of networks, Wi-Fi and printers
• Setup and basic administration of Microsoft 365, email and cloud services
• Backup, security and malware removal
• One-to-one coaching on computers and smart devices

We are an independent service provider and are not authorised by, or affiliated with, any hardware or software manufacturer. Product names mentioned on this site are trademarks of their respective owners.

Booking and quotes

The form on this website does not place an order. It composes a message for you to send yourself over WhatsApp or email. A booking exists only once we have agreed with you — verbally or in writing — on the work, the price and the arrival time.

Prices shown on the site are a general price list and an estimate only. The final figure is agreed before work begins, once we have seen what is involved. If we discover an additional fault or the need for a replacement part while working, we stop, explain, and wait for your approval before continuing.

Prices do not include VAT. Techni-kal is registered as an exempt dealer (עוסק פטור) under Israeli VAT law and is not permitted to charge VAT — a receipt is issued for every job. Replacement parts, hardware and software licences are not included in the labour price and are charged separately at cost.

Travel beyond our usual service area, urgent same-day work and work outside opening hours may carry a surcharge, which we will tell you about in advance.

What we need from you

So that we can do the job properly, we ask you to:

• Back up important data before the visit where possible. We are glad to help with backups, but keeping a current backup remains your responsibility
• Make sure we have physical access to the equipment and to power, and that an adult is present
• Give us passwords only where unavoidable — wherever possible, you type them yourself
• Tell us in advance about known faults, sensitive equipment or critical data that must not be touched
• Confirm that you own the equipment or are authorised to arrange service for it

Warranty on our work

We guarantee our work for 30 days from the date of the visit, on the same fault we treated. If it returns within that period, we come back and deal with it at no further charge for labour.

The guarantee does not cover:

• A new or different fault from the one treated
• Damage caused after the visit by the user or a third party
• Hardware failure unrelated to the work performed, or normal wear
• Malware reinstalled after a cleanup
• Changes made to the system by someone else after our visit

Parts and hardware carry only the manufacturer’s or supplier’s warranty, on their terms and for the period they set. We pass those details to you at the time of installation.

“Not fixed, not charged”

If we come out to deal with a defined fault and cannot solve it, we do not charge for that visit. The full detail and the exceptions are set out in our refund and cancellation policy.

Limitation of liability

We work carefully and professionally, but work on computers carries an inherent risk to data and hardware, particularly where equipment is already faulty.

We are not liable for loss of data, loss of income, loss of time, or any indirect or consequential loss. Our total liability in respect of any given job is limited to the amount actually paid for that job.

Nothing here limits rights that cannot be contracted out of under the Israeli Consumer Protection Law, 5741-1981, or any other applicable law.

Content on this site, including the price list, is provided for general information. We try to keep it current, but errors and changes are possible. Nothing on the site constitutes binding technical advice for a specific case.

Intellectual property

All content on this site — text, logo, design and code — is ours or used under licence. It may not be copied, reproduced or used commercially without our written permission. Linking to the site is of course welcome.

Changes to these terms

We may update these terms from time to time. The binding version is the one published on the site, and the last-updated date appears at the top of this page. A material change applies to new bookings only.

Governing law

These terms are governed by the laws of the State of Israel. The competent courts of the Tel Aviv District have exclusive jurisdiction.

Contact

Questions about these terms: iamtechnikal@gmail.com or 050-891-2269.